Terms and Conditions

By scheduling an appointment with Ace HVAC Services, you ("Customer") agree to the following terms.

Booking and Confirmation

Your appointment is confirmed once you receive a confirmation message from Ace HVAC Services. Ace HVAC Services reserves the right to refuse or reschedule any appointment.

Payment

A non-refundable deposit of $25 is required at the time of booking to hold your slot. The balance for your service is due at or after the appointment, per Ace HVAC Services's normal payment terms. Payment is processed by Stripe; Ace HVAC Services does not store your card details.

Cancellation Policy

Cancellations made 48 hours or more before the scheduled appointment are eligible for a full refund of any deposit or prepayment. Cancellations made within 48 hours of the appointment are non-refundable.

No-Shows

Failure to attend a scheduled appointment without prior notice will be treated as a cancellation made within the non-refundable window. Ace HVAC Services may charge for the missed appointment in accordance with the Payment terms above.

Service Area

Ace HVAC Services provides services in the following area: Atlanta, GA and surrounding areas. Service outside this area is at Ace HVAC Services's discretion and may carry additional fees.

Communication

By booking with Ace HVAC Services you consent to receive booking confirmations, reminders, and follow-up messages by SMS, email, or other channels you have provided. You can opt out of marketing messages at any time; transactional booking messages will continue while you have an active appointment.

Contact

Questions about these terms? Reach out to Ace HVAC Services: email [email protected] or phone +15551000067

Changes

These terms may be updated from time to time. The version in effect at the time of your booking is the version that applies to that booking.